Privacy Policy
We believe privacy is a fundamental right. This policy outlines how Olenar collects, uses, and protects your information when you learn, teach, or interact on our platform.
Our Privacy Commitments
- We never sell your data: Olenar does not sell or rent your personal information to advertisers or data brokers.
- Secure payments: We never store raw credit card numbers or sensitive banking pins on our servers.
- AI Privacy: Queries you ask Olenar AI are strictly processed to deliver educational assistance and support platform safety.
1Information We Collect
We collect information directly from you when you interact with our platform, as well as technical data automatically generated during your browsing sessions:
A. Account & Profile Data
When you sign up, we collect your name, email address, password hash, profile photo, and chosen role (Student or Mentor). Mentors may also provide professional bios and headline information.
B. Payments & Mentor Banking Details
When you purchase a course, send a tip, or redeem a gift, we collect payment confirmation identifiers, currency details, and transaction amounts. For mentors receiving bank withdrawals, we securely verify your bank name, account number, and account holder name. We never store raw debit/credit card numbers.
C. Learning Activity & Course Progress
We track your enrolled courses, lesson progress, quiz attempts, completed modules, issued certificates, and discussions in community forums to provide a continuous learning record.
D. Olenar AI Interactions
When you chat with Olenar AI, we record your educational queries, course context, and any feedback (such as thumbs up/down ratings) to generate helpful answers and monitor model performance.
2How We Use Your Information
We use collected information strictly to deliver, protect, and enhance our services:
- Educational Delivery: Authenticating your account, providing video streaming, and tracking course completion and certificates.
- Financial Settlement: Calculating the 80% mentor revenue share, retaining the 20% platform fee, and routing verified bank payouts.
- AI Guidance: Delivering interactive tutor assistance and personalized course suggestions.
- Security & Fraud Prevention: Detecting unauthorized account takeovers, protecting copyrighted mentor videos, and stopping abuse.
- Service Communications: Sending order receipts, payout confirmations, security notifications, and critical platform updates.
3How We Share Your Information
We only share personal information with third-party providers under strict data processing agreements to run the platform:
4Cookies & Local Storage
Olenar uses essential cookies and local browser storage to keep you securely signed in, remember your playback preferences, and secure guest purchase workflows (such as gift checkouts). We do not use third-party tracking cookies for targeted behavioral advertising.
5Data Security & Retention
We implement industry-standard technical measures including Transport Layer Security (TLS 1.3) encryption in transit, AES-256 encryption at rest, hashed credentials, and continuous audit logging.
We retain your account and learning data for as long as your account remains active. Financial transaction and payout records are retained in compliance with applicable statutory accounting and tax regulations.
6Your Privacy Rights & Data Control
You have full control over your personal data on Olenar:
- Review & Edit: You can review and update your personal profile information at any time through your Account Settings.
- Account Deletion: You have the right to request deletion of your account and associated personal data. Upon confirmation, your profile will be deactivated and personal identifying data purged, except where retention is legally mandated for financial auditing.
- Data Export: You can request a summary of your personal learning and purchase records by contacting our support team.
7Children's Privacy
Olenar is intended for general audiences and learners aged 13 and above. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us immediately.
8Contact Our Privacy Team
If you have questions, feedback, or requests regarding this Privacy Policy or how your data is handled, please get in touch with us: